Field Inspection and Maintenance Coordinator
Job Description
About One Nest
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One Nest Property Management is a single-family residential property management company managing homes in Lincoln, CA and surrounding areas. We manage a growing portfolio of homes on behalf of local owners, and we're building a team-first, process-driven operation as we scale.
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About the Role
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The Field Inspection and Maintenance Coordinator owns the physical, on-the-ground side of property care — conducting inspections, coordinating vendors, and keeping maintenance work orders moving from request to close-out. This role works closely with the Property Manager and Leasing Coordinator to keep homes turn-ready, tenants supported, and owners confident their properties are being looked after. This role also requires clear, professional, owner-facing communication — you'll regularly explain inspection findings, repair needs, and vendor updates directly to property owners, not just to internal team members.
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Note: this is a coordination and inspection role, not a hands-on repair position. Field time is spent walking properties, documenting condition, and managing vendors — not performing repairs yourself.
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Our Core Values
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Everyone on the One Nest team is hired, coached, and evaluated against four Core Values:
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- Communication
- Culture
- Results Driven
- Adaptable
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Key Responsibilities
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Field Operations & Inspections
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- Conduct move-in, move-out, and maintenance inspections in person
- Conduct annual inspections tied to each property's lease renewal cycle, scheduled in coordination with the Property Manager
- Upload inspection reports and photo/video documentation to shared drive
- Create maintenance work orders as needed based on inspection findings
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Routine Maintenance Oversight
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- Monitor incoming work orders and triage accurately by urgency and type
- Ensure vendors respond, schedule, and close out work orders on time
- Give urgent and emergency work orders extra attention, looping in the Property Manager on special cases
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Vendor Compliance
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- Collect Certificates of Insurance (COI) from all vendors before dispatching work
- Track COI expiration dates to catch lapses before they become a liability issue
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Owner Communication
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- Communicate inspection findings and maintenance recommendations directly to property owners, clearly and professionally
- Provide timely updates on repair costs, timelines, and vendor progress on owner-facing issues
- Respond promptly to owner questions or concerns related to property condition and maintenance
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On-Call Rotation
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- Join the emergency maintenance on-call rotation, shared with the Property Manager and Leasing Coordinator
- $200 stipend paid for each month serving as the on-call point of contact
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Bonus Structure
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In addition to base pay, this role includes performance-based monthly bonuses:
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- Maintenance Standard Bonus — awarded monthly for meeting maintenance turnaround-time standards
- Annual Inspections Timeline Compliance Bonus — awarded monthly for completing annual inspections on schedule, tied to each property's lease renewal cycle
- A turnover-based incentive is also part of this role's structure — final terms to be confirmed
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Specific bonus amounts and full details are reviewed during the hiring conversation.
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What You'll Use
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AppFolio (property management), Property Meld (maintenance vendor coordination), LeadSimple (workflow management), Google Suite, and Quo (formerly OpenPhone) VOIP system.
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What We're Looking For
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- Experience in property inspections, maintenance coordination, or a related field (hands-on trade experience is a plus for spotting issues, but not required — this role coordinates repairs rather than performing them)
- Comfortable conducting in-person inspections at properties in Lincoln, CA and surrounding areas
- Strong organizational skills — able to track multiple work orders and vendor timelines at once
- Strong written and verbal communication skills — comfortable communicating directly and professionally with property owners, not just tenants and vendors; this role requires high-level owner-facing communication
- Comfortable communicating with tenants and vendors day-to-day
- Skilled at both proactive and reactive communication — flagging issues before they're asked about, not just responding when prompted
- Strong troubleshooting ability — able to assess a situation on-site and figure out next steps without step-by-step direction
- Self-motivated and comfortable working independently; this role requires ongoing self-motivation with minimal day-to-day supervision
- Adaptable — able to shift priorities or approach when the day requires it, without needing to be told
- Comfortable having direct, sometimes difficult conversations (vendor accountability, tenant concerns) while leading with empathy
- Valid driver's license and a dependable vehicle required
- Comfortable using property management software (AppFolio and/or Property Meld experience a plus, not required)
- Willing to participate in a shared emergency on-call rotation
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