IT Support Specialist
Job Description
Job Description
About McIntosh Trail
At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.
IT Support Specialist
Under supervision, provides management information system user support on a continuing basis either by phone
or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.
May develop and conduct training programs for software/hardware users.
Responsibilities
- Provides customer support in the maintenance of systems
- Provides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operations
- Provides technical support in the operation and use of application software systems
- Receives additional training, as required to gain full proficiency and experience in all areas
- Communicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occur
- Develops materials and methods to be used in training others in the use of various hardware and software
- Installs and/or upgrades software on PC's as instructed
Qualifications
Associate's degree in information technology, Computer Science OR a related field OR Equivalent training or
certifications.