Medical Administrative Assistant / Front Desk

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

Job Summary:
Under the supervision of the Front Desk Supervisor, The Medical Administrative Assistant will serve Proyecto's patients with the highest level of care, supporting the operations at Front Desk.

FLSA Classification:
Non-Exempt
Supervisory Responsibilities:
None

Duties/Responsibilities:

• Ensures that patients scheduled for appointments are served promptly with the highest level of care.
• Responds to the incoming calls from patients seeking for information about the clinic services.
• Schedules new patients in need for the clinic's services and assists the Front desk on the schedule for established patients.
• Maintains knowledge of community services and resources available to patients.
• Makes sure that patients demographic and financial information is up to date in the clinics database system ( eCW).
• Explains policies, procedures, and services available to patients using administrative knowledge.
• Ensures patients fees are collected according to the approved sliding fee scale and the clinics accounting policies and procedures.
• Addresses or directs patients' concerns to the immediate supervisor or the Front desk supervisor.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Fully bilingual in English and Spanish.
• Basic knowledge of medical terminology.
• Strong Computer skills.
• Excellent active listening skills and a strong service orientation.
• Ability to operate general office equipment.
• Ability to maintain confidential information.
• Strong attention to detail.

Education and Experience:

• Medical Assistant Certificate a plus.
• High School diploma
• 1 year of experience in Customer Service.
• 1 year of experience in Health Care.
• Must have CPR certificate.
• Comfortable working on a fast pace/team work environment.
• Background check required.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.