Job Description
Job Description
At Hyatt Place Sharonville Convention Center, we're inviting you to take on a pivotal role as our Front Office Manager. You'll be at the heart of creating exceptional guest experiences, leading a dynamic team, and ensuring operations run smoothly.
Our company, Rolling Hills Hospitality, founded in 2005, is known for its commitment to excellence and simplicity in hospitality management. We believe that when we care for our employees, they, in turn, offer superior service to our guests. In this role, you'll have the opportunity to apply our high operational standards, contribute to a collaborative culture, and be part of a firm recognized for its growth and innovation.
Your impact extends beyond daily operations. You'll be a key player in fostering an engaging work environment that supports career development and employee satisfaction. We prioritize your growth and success, offering a competitive salary, flexible work arrangements, and a supportive team atmosphere. Let's work together to make a difference in the hospitality industry, ensuring our guests leave with lasting memories and our team feels valued and empowered. If you're ready to lead with enthusiasm, we encourage you to join us on this exciting journey.
Compensation:
$15 - $18 hourly
Responsibilities:
- Lead and inspire the front office team to deliver exceptional guest experiences every day.
- Oversee daily operations, ensuring smooth and efficient processes that align with our high standards.
- Foster a welcoming and inclusive environment where team members feel valued and empowered to grow.
- Collaborate with other departments to enhance guest satisfaction and operational efficiency.
- Monitor and manage front office budgets, optimizing resources while maintaining quality service.
- Implement and uphold company policies, ensuring compliance and consistency across all interactions.
- Train and mentor team members, nurturing their professional development and career progression opportunities.
Qualifications:
- Experience in leading and inspiring teams to deliver exceptional guest experiences.
- Ability to oversee daily operations with a focus on efficiency and high standards.
- Proven track record of fostering a welcoming and inclusive work environment.
- Strong collaboration skills to enhance guest satisfaction and operational efficiency.
- Experience in budget management, optimizing resources while maintaining quality service.
- Ability to implement and uphold company policies, ensuring compliance and consistency.
- Experience in training and mentoring team members, supporting their professional development.
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.