Job Description
Job Description
Position: Technical Support Analyst 2
Location: Richmond, VA 23219
Client: State of Virginia
Duration: 12+ Months
Job Description:
We are seeking a skilled Technical Support Analyst 2 to provide exceptional on-site support. The ideal candidate will have a strong background in helpdesk environments and a passion for customer service. You will be responsible for troubleshooting hardware and software issues, managing telecom and mobile devices, and ensuring accurate asset management.
Key Responsibilities:
- Provide helpdesk support and manage ticketing systems effectively.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and printers.
- Manage telecom devices and ensure seamless connectivity.
- Install and configure various software applications across systems.
- Maintain accurate records of IT assets and assist in inventory reconciliation.
To Apply:
Send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission."