Job Description
Job Description
The Customer Service Representative (CSR) plays a vital role in enhancing customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently. Working primarily within a small to medium-sized team, the CSR utilizes company CRM software, phone, and email to maintain clear communication and uphold high service standards. This role reports directly to the Customer Service Manager or Team Lead and may require occasional travel to other office locations.
Responsibilities
- Interact with customers to address inquiries and provide product information
- Process orders accurately and efficiently
- Resolve customer complaints and troubleshoot issues promptly
- Enter and update customer data using CRM software
- Maintain records of customer interactions and transactions
- Collaborate effectively with team members to ensure seamless service delivery
- Communicate clearly via phone and email to support customer needs
Preferred Qualifications
- Entry-level experience in customer service
- High school diploma or equivalent
- Familiarity with Customer Relationship Management (CRM) software
- Strong communication and active listening skills
- Effective problem-solving abilities
- Proficient in data entry and multitasking
- Good time management skills