Front Desk Agent

Job Description

Job Description

About Us

Holiday Inn Express & Suites Denver NE – Brighton delivers a clean, safe, and welcoming stay for every guest. We’re looking for dependable, guest‐focused Front Desk Agents who take pride in providing excellent service and keeping operations running smoothly.

Position Overview

As a Front Desk Agent (Guest Services Representative), you are the first point of contact for guests. You’ll handle check‐ins, check‐outs, reservations, and guest inquiries while maintaining IHG brand standards and ensuring a positive guest experience.

Key Responsibilities

• Greet guests warmly and provide efficient check‐in/check‐out
• Manage reservations, room assignments, and payment processing
• Answer guest questions and resolve concerns professionally
• Maintain lobby and front desk cleanliness and organization
• Communicate with housekeeping and maintenance to support daily operations
• Follow all safety, security, and brand standards
• Handle IHG systems, reports, and procedures accurately
• Actively enroll eligible guests into the IHG One Rewards program; meet or exceed monthly enrollment goals (incentive‐eligible)
• Provide exceptional service that reflects the Holiday Inn Express brand

Qualifications

• Previous hotel or customer service experience preferred
• Strong communication and problem‐solving skills
• Comfortable using computers and hotel systems (training provided)
• Ability to multitask in a fast‐paced environment
• Reliable, punctual, and able to work independently
• Must be able to work weekends and holidays as needed

What We Offer

• Competitive pay
• Paid training
• Opportunities for advancement
• Supportive team environment
• Employee discounts through IHG
• Consistent scheduling and stable hours

How to Apply

Submit your application through ZipRecruiter. Qualified candidates will be contacted for an interview.