New Construction Warranty Coordinator

Job Description

Job DescriptionDescription:

Mechanical Air Conditioning Corp. is a family-owned HVAC company that has proudly served South Florida for over 35 years. We are currently seeking a detail-oriented and customer-focused Warranty Coordinator to join our New Construction Department.

This is a full-time, in-office position located at our Riviera Beach, Florida office.

As the Warranty Coordinator, you are the primary point of contact for our customers and vendors for warranty-related service requests. This position coordinates warranty services from start to finish while ensuring outstanding customer service, accurate documentation and timely resolution.

What we offer:

• Weekly pay
• Medical, Dental, and Vision insurance after 60 days
• 401(k) with company match
• Paid Time Off and paid holidays after 90 days
• Birthday paid time off after 90 days

As the Warranty Coordinator, you will:

• Respond to customer inquiries by phone, email, and other communication channels regarding warranty products and services.
• Coordinate with vendors and manufacturers to repair or replace products.
• Verify warranty for equipment and parts.
• Schedule service appointments and assign technicians using the Service Titan dispatching system.
• Communicate with customers regarding warranty coverage, claim status, scheduling, and warranty responsibilities.
• Maintain accurate customer records, warranty documentation, and service history.
• Enter warranty orders, and other required information into company systems.
• Resolve customer concerns professionally while providing exceptional customer service.

Requirements:

• Previous customer service or warranty coordination experience preferred.
• HVAC, construction, or home services experience is a plus.
• Experience with ServiceTitan is preferred but not required.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to work independently while contributing to a team environment.
• Professional, dependable, and customer-focused.
• Pre employment background check and drug screen required.

If you enjoy helping customers, and are looking to build a long-term career with a well-established family-owned company, we encourage you to apply.

Mechanical Air Conditioning is an equal opportunity employer.