Job Description
Job Description
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Must Have Technical/Functional Skills
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Must Have:
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• Apply expert-level technical expertise across multiple Salesforce domains, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and platform capabilities like Flow, Apex, and LWC.
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• Lead the design and implementation of Salesforce solutions, ensuring scalability, performance, and security across applications, integrations, and third-party tools. Manage Salesforce architecture to support enterprise-wide initiatives involving: Application:
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• Configurations, customization, and development with Apex, Visualforce, and LWC. Integrations: \
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• Middleware platforms (e.g., MuleSoft), APis, and event-driven architectures. Data:
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• Data migration, ET processes, and data governance within Salesforce environments.
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• Drive the adoption of Salesforce best practices, including DevOps methodologies, CI/CD pipelines, and Git-based version control.
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• Develop and maintain enterprise-wide Salesforce architecture standards, frameworks, and best practices.
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• Collaborate with IT staff, subject matter experts, business partners, and clients to assess business processes, identify pain points, and define architectural solutions.
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• Design and review Salesforce solutions to ensure alignment with organizational strategies, data governance policies, and technical standards.
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• Lead large and complex Salesforce projects and initiatives that may involve cross-functional teams, cloud-to-cloud integrations, and cutting-edge technologies.
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• Partner with stakeholders to create business case assessments, project justifications, ROl analyses, architectural reviews, and RFP evaluations.
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• Evaluate and recommend Salesforce apps, add-ons, and AppExchange solutions to enhance system capabilities.
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• Provide leadership and guidance to project personnel and architects on Salesforce-related projects.
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• Stay current with Salesforce releases, new features, and industry trends, recommending improvements or innovations to existing Salesforce architecture.
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Roles & Responsibilities
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Architecture & Strategy
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o Lead end-to-end Salesforce solution architecture across multiple clouds and enterprise platforms
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o Define target-state architecture, roadmaps, and governance frameworks
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o Establish enterprise standards for scalability, performance, and security
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Solution Design & Implementation
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o Design and oversee:
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o Configurations, customizations, and development using Apex, LWC, and Flows
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o Integration frameworks using APIs, middleware, and event-driven patterns
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o Data architecture, migration strategies, and governance models Enterprise Integration
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o Define API-led and event-based integration strategies across Salesforce and external systems
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o Work with middleware platforms (e.g., MuleSoft) for enterprise integration solutions
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Governance & Best Practices
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o Drive adoption of:
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o DevOps methodologies
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o CI/CD pipelines and release strategies o Develop and maintain reusable frameworks, reference architectures, and design patterns
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Collaboration & Stakeholder Management
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o Partner with IT, business stakeholders, and clients to:
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o Understand requirements
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o Identify pain points
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o Translate business needs into scalable solutions
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o Lead architecture workshops, reviews, and design approvals
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Delivery Leadership
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o Lead large-scale Salesforce programs involving:
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o Cross-functional teams o Multi-cloud and multi-system integrations
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o Provide technical leadership and mentorship to architects and developers
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Innovation & Continuous Improvement
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o Stay updated with Salesforce releases and industry trends
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o Evaluate and recommend Salesforce AppExchange products and enhancements
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o Drive innovation through emerging capabilities (AI, automation, data platforms)
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Generic Managerial Skills, If any
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Position Summary
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o Strong leadership and team mentoring capabilities
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o Excellent communication and executive presentation skills
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o Ability to manage cross-functional, global teams (onshore/offshore model)
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o Strategic thinking and problem-solving mindset
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o Strong planning, prioritization, and delivery management skills
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o Experience managing client relationships and driving account growth