Concierge

Job Description

Job DescriptionConcierge

Facility: The Hamptons Center for Rehabilitation & Nursing
Location: Southampton, NY
Schedule: Full-Time | 11:00 AM – 7:00 PM
Salary: $40,000–$50,000 annually

Make a Difference in the Resident Experience

The Hamptons Center for Rehabilitation & Nursing is seeking a warm, professional, and highly organized Concierge to serve as a welcoming resource for our residents, families, and visitors. This position plays an important role in creating a positive experience while helping ensure questions, concerns, and requests are addressed promptly and professionally.

Key Responsibilities

• Greet and assist residents, families, and visitors in a friendly and professional manner.

• Serve as a liaison between residents, families, and facility departments.

• Respond to questions, concerns, and requests and ensure appropriate follow-up.

• Conduct regular rounds to identify resident and family needs and service concerns.

• Assist residents and families with navigating facility services, appointments, and resources.

• Communicate concerns to the appropriate department or Administrator and help track resolution.

• Support admissions, facility tours, and new-resident introductions when needed.

• Help promote a positive resident experience and high level of customer satisfaction.

• Assist with special events, resident activities, and family engagement initiatives.

• Maintain professionalism, confidentiality, and compliance with facility policies.

Qualifications

• High school diploma or equivalent required.

• Previous experience in healthcare, hospitality, customer service, or long-term care preferred.

• Excellent communication, interpersonal, and organizational skills.

• Compassionate, patient, and professional demeanor.

• Strong social and relationship-building skills.

• Ability to think creatively and find solutions to resident and family needs.

• Excellent time management and organizational skills.

• Ability to remain calm and professional in a fast-paced environment.

• Ability to work effectively with residents, families, visitors, and interdisciplinary staff.

• Basic computer skills.

• Ability to manage multiple priorities and responsibilities.

What We're Looking For

The ideal candidate is someone who is friendly, approachable, dependable, and service-oriented. You should enjoy working with people, have excellent social skills, and be comfortable taking initiative to resolve concerns and create a welcoming environment for residents and their families.

Benefits

• Comprehensive Medical & Dental Coverage

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Program

• Supportive, Team-Oriented Work Environment

• Company Perks & Employee Discounts

Join our team and help make every resident and family interaction a positive one!

IND123