Front Desk Agent
Travel & Tourism
Job Description
Job Description
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Compensation:
$12 - $15 hourly
Responsibilities:
- Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
- Take reservations in person, via email, or over the phone, including group bookings.
- Welcome guests warmly, determine their needs, and manage the registration process.
- Handle guest check-ins, check-outs, and payment processing with accuracy.
Qualifications:
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in hospitality or customer service is preferred but not required.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Strong customer service skills with a guest-focused approach.
About Company
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.