Job Description
Job DescriptionDescription:
GARNET SERVICE ADVISOR
The Garnet Auto Service Advisor acts as the primary point of contact for customers at an auto dealership or repair shop, listening to their concerns, communicating with technicians, and ensuring customer satisfaction by providing accurate estimates, scheduling services, and explaining repairs.
Duties and Responsibilities:
Customer Interaction:
- Greet customers entering the Service Department with a warm and welcoming demeanor and understanding their needs.
- Provide outstanding customer service by addressing inquiries and concerns in a timely and professional manner.
- Answer incoming service calls and maintain established standards concerning timing and customer experience.
- Explain service procedures, costs, and timelines in a clear and understandable manner.
- Handle customer complaints and resolving issues.
- Maintain a positive and professional demeanor to ensure customer satisfaction.
Communication & Coordination:
- Schedule service appointments and managing the service center's workflow.
- Act as a liaison between customers and technicians, relaying information and ensuring efficient communication.
- Consult with technicians about necessary repairs and potential alternatives.
- Inform customers of changes in service or when their vehicle is ready for pickup.
Estimating and Repair Orders:
- Developing repair estimates by considering the cost of materials, supplies, and labor.
- Preparing repair orders, detailing the vehicle's problems and proposed solutions.
- Obtaining customer approval for repairs
Sales and Upselling:
- Recommending additional services and products to customers.
- Advising customers about warranty protections and potential cost savings.
- Helping customers decide between fixing their car or trading it in.
The Garnet Auto Service Advisor job description is a summary of the job's typical functions and not a comprehensive list of all possible responsibilities. Exact responsibilities may differ from those outlined in the description and other duties may be assigned.
Requirements:
- Excellent customer service skills
- Suggested minimum of 6 months of experience in the automotive industry
- Effective communication abilities with customers and colleagues
- Ability to thrive in a fast-paced environment and handle multiple tasks
- Quick learning aptitude to acquire and apply new skill
- Availability to work weekends and holidays as needed
- Proficient Computer skills (CRM, Google Docs, Sheets, Email)