Job Description
Job Description
Parts Counter Associate
Career Growth | Team Environment | Stable Automotive Career
Krause Auto Group
Join a Team That Keeps the Dealership Running
Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
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Free health insurance option available
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401(k) with company match
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HSA company contributions
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Dental & vision insurance available
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Paid vacation, PTO, and holidays
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Career advancement opportunities—we promote from within
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Employee discounts on vehicles, parts & service
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Family-owned and operated culture
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Long-term career stability
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Fast-paced and team-oriented environment
What You’ll Do
As a Parts Counter Associate, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.
Customer & Parts Support
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Assist retail and internal customers with parts inquiries and orders
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Provide accurate parts pricing, availability, and order updates
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Communicate professionally with customers, service advisors, and technicians
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Answer incoming phone calls and respond to parts requests efficiently
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Provide exceptional customer service throughout the entire parts process
Inventory & Order Management
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Read and interpret parts catalogs to identify correct parts and components
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Pull and fill parts orders accurately from inventory
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Maintain organized inventory and assist with weekly bin checks
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Notify management of low inventory or out-of-stock items requiring immediate attention
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Locate and source parts from outside vendors when necessary
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Review body shop estimates to ensure parts and pricing accuracy
Administrative Responsibilities
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Ensure all internal parts requests are properly billed on repair orders
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Process retail payments and credit authorizations
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Maintain accurate documentation and inventory records
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Support additional parts department operations as needed
What You Bring
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Previous automotive parts experience preferred
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Strong communication and customer service skills
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Positive attitude and team-oriented mindset
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Ability to multitask and stay organized in a fast-paced environment
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Attention to detail and accuracy when handling parts and inventory
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Willingness to learn and grow within the automotive industry
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Strong time management and problem-solving abilities
Requirements:
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High school diploma or equivalent preferred
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Valid driver’s license with a clean driving record
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Ability to read and interpret safety and maintenance documents
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Basic math and calculation skills including discounts, percentages, and pricing
Why Krause Auto Group?
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Over 30 years of automotive success
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Family-owned and operated organization
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Promote-from-within culture with real advancement opportunities
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Leadership team committed to employee development and success
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Opportunity to grow within a respected multi-brand automotive group
Perfect For Candidates With Backgrounds In:
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Automotive parts departments
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Service advising support
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Inventory or warehouse operations
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Customer service and retail
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Collision center parts operations
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Automotive dealership environments
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.