Job Description
Cook Systems has an immediate need for a Help Desk Analyst (100% onsite)
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Help Desk Analyst
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Memphis, TN (onsite 100%)
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6 months plus
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The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
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Responsibilities:
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- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
- Collaborate with IT teams to troubleshoot and resolve escalated incidents.
- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
- Manage all endpoint installations and configurations.
- Assist in maintaining and updating inventory of computers and related peripherals.
- Supports special projects and company initiatives.
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REQUIREMENTS:
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- This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the organization's IT infrastructure and end-users.
- Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
- Competence in supporting MacOS and Apple devices.
- Thorough knowledge of current desktop computer operating systems, particularly Windows.
- Ability to set up and configure computers and printers in a network environment.
- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
- Excellent written and verbal communication skills.
- Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
- Ability to process complex verbal and written instructions.
- Exceptional customer service skills.
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Qualifications:
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- Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
- Must possess a valid driver's license
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Additional Details:
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Workplace Setting: Onsite #LI-Onsite
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Job Type: Contract
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Seniority Level: Associate Level
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Job Function: Information Technology