Job Description
The Technical Manager provides technical leadership across the organization, supervises field service personnel, and ensures consistent execution of technical standards, processes, and service delivery. This position serves as a key resource for resolving complex technical issues, supporting customers, and driving continuous improvement in technical operations.
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Technical Manager Responsibilities:
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- Direct and oversee all technical operations, providing leadership, guidance, and supervision to field service personnel and internal teams.
- Manage field service staff, including hiring, onboarding, training, performance management, and coaching representatives to perform routine services and effectively address customer concerns and complaints.
- Oversee product and equipment installation, troubleshooting, maintenance, and application to ensure proper functionality, reliability, and maximum uptime; serve as the primary technical authority for complex product, application, and service-related issues.
- Serve as a key technical contact for customers, researching and resolving complex inquiries regarding product features, performance, and applications; recommend upgrades, solutions, and improvements while supporting customer satisfaction through effective technical guidance and issue resolution.
- Develop, implement, and standardize technical methods, guidelines, policies, procedures, and best practices to improve service delivery, consistency, efficiency, and operational effectiveness across field service operations.
- Oversee the planning, scheduling, coordination, and execution of field service activities, inspections, and technical support; collaborate with customers, contractors, and internal teams to ensure successful project execution and timely completion of service activities and deliverables.
- Monitor field performance, proactively address operational issues, and foster a culture of accountability, technical excellence, and continuous improvement.
- Oversee the maintenance, calibration, functionality, compliance, and utilization of inspection and heat-curing equipment, ensuring availability for field operations while managing equipment-related costs and identifying cost-saving opportunities.
- Ensure technical operations meet company standards, industry requirements, customer specifications, and applicable safety, environmental, and regulatory requirements; support quality assurance through inspections, documentation, reporting, and consistent technical execution across all projects.
- Manage technical department budgets, including staffing, equipment, and operational expenses; monitor resource allocation and implement cost-reduction strategies to maximize the efficient use of personnel, equipment, and operational resources.
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Technical Manager Qualifications:
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- Bachelor’s degree in Engineering, Chemistry, Materials Science, or related field required.
- Minimum of 3+ years of experience in technical services, coating, or a related field.
- Must be able to travel 50% of the time or more.
- Experience in field service operations or technical leadership preferred.
- NACE / AMPP / FROSIO Coating Inspector Certification strongly preferred.
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