Front Desk Receptionist / Patient Care Coordinator

Job Description

Job Description

Front Desk Receptionist / Patient Care Coordinator – Berlin Eyecare Associates-Full Time Position

About Our Practice

Berlin Eyecare Associates is an independent, family-owned practice dedicated to enhancing our patients' quality of life through exceptional, compassionate eye care. We pride ourselves on being a thoughtful component of the West Berlin community, where we emphasize preventative care and take the time to truly educate our patients on their eye health. We believe our strength lies in our team—a small, close-knit, and supportive group that values a positive work environment as much as we value our clinical excellence.

The Opportunity

We are looking for an outgoing, genuinely enthusiastic, and organized Front Desk Receptionist to be the welcoming presence of our office. You will be the first person our patients see and the first voice they hear, setting the tone for their entire experience. Our ideal candidate possesses a natural ability to multitask, take initiative, and believes in working for a practice that prioritizes both patient care and staff quality of life, we would love to meet you.

What You’ll Do

• Create a Warm Welcome: Greet arriving patients with professionalism, warmth, and an ability to make every person feel valued from the moment they walk through our doors.

• Manage Patient Flow: Coordinate scheduling, handle check-ins and check-outs, and ensure our office runs smoothly and efficiently.

• Administrative Excellence: Handle insurance verification, manage patient records in our EMR system, answer phones with courtesy, and assist with general office tasks.

• Support the Team: Work collaboratively with our doctors and technicians. We are a small team, so "pitching in" is a core part of our culture. Some cross training and understanding of everyone’s roles is important to keep our appointments seen in a timely manner.

• Maintain Our Environment: Ensure our reception area and office remain clean, organized, and inviting for everyone.

What You’ll Bring

• 1+ Years of Experience in a medical office setting: Knowledge of ICD-10, CPT is a plus. You are capable of operating equipment, handle things with precision or speed, use muscular coordination and physical stamina. Ability to raise dominant arm above shoulder height to assist patients with credit card payments, stylus and insurance cards at check in / check out.

• A "People-First" Attitude: You must absolutely love working with people. We value compassion, empathy, and a positive mindset above all else.

• Communication Skills: You are articulate, professional, and comfortable interacting with diverse groups of patients, both in person and over the phone.

• Reliability & Detail-Orientation: You are dependable, capable of handling sensitive patient information with care, and can manage schedules and records accurately.

• Tech-Savviness: You are comfortable using computer systems and are eager to learn new technology. (Experience with EMR systems is a plus, but we are happy to train the right candidate).

• Flexibility: You have reliable transportation and are available for a schedule that includes alternating Saturdays.

Why Join Us

• A Caring Culture: We are a family-owned practice that values inclusivity, respect, and mutual support.

• Quality of Life: We take our schedule seriously. We offer a structured work week with no late evenings and a predictable rotation. We work hard to run as efficiently as possible to reduce as much backflow and keep on schedule.

• Growth Opportunities: We love to teach and empower our employees. If you are eager to learn the ins and outs of a medical practice, we are invested in your professional growth.

Schedule

• Typical schedule would include Monday,/Wednesday 10-6pm, Tuesdays,( alternating Thursdays), and Fridays 9 am - 5 pm; alternating Saturdays 9 am - 2 pm. It is expected that our staff arrive 15 minutes prior to our office opening in order to be prepared for the day.

• We value our team's time and pride ourselves on being out the door shortly after closing.

Pay/Benefits

• $16-20/hr

• 401k benefits after 6 months of employment

• Yearly eye exams for staff and immediate family members

• Healthcare Reimbursement options

How to Apply

If you are ready to be a vital part of a practice that truly cares about its patients and its people, please submit your resume and a brief note about why you think you would be a great fit for our team.

Berlin Eyecare Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees