Job Description
Job DescriptionOnsite Supervisor – 2nd ShiftAbout This RoleThe Onsite Supervisor serves as a key link between the client, Adecco associates, and the onsite team. This role combines customer care and associate care responsibilities to support daily operations, strengthen relationships, resolve issues, and deliver a positive workforce experience. The supervisor monitors service performance, communicates with client stakeholders, supports associate engagement and retention, and helps ensure program requirements, KPIs, SLAs, and compliance standards are met.Schedule2nd shift: 2:00 p.m.–11:00 p.m., with weekends as needed. Flexibility may be required based on client operations and workforce needs.What You’ll Be DoingCustomer Care and Onsite Operations
- Build and maintain effective working relationships with client contacts, including Operations and Human Resources.
- Develop a strong understanding of the client’s business, workforce needs, culture, and program expectations.
- Serve as a day-to-day point of contact and escalation resource for operational questions, service concerns, and associate-related matters.
- Monitor service delivery against established KPIs, SLAs, fill-rate goals, attendance expectations, and other program requirements.
- Review data and workforce trends, communicate results, and recommend practical solutions that improve service, retention, and productivity.
- Support client meetings, performance reviews, and ongoing communication to maintain high levels of customer satisfaction.
- Partner with the onsite leadership team to implement process improvements and ensure contractual and operational requirements are met.
- Represent Adecco professionally and consistently demonstrate Adecco and client values.
Associate Care and Workforce Support
- Act as a trusted point of contact for assigned associates throughout onboarding and assignment.
- Create a welcoming onsite experience by answering questions, providing clear information, and reinforcing the benefits of working with Adecco.
- Conduct regular check-ins and floor walks to support engagement, recognize performance, and identify concerns early.
- Address attendance, performance, payroll, scheduling, policy, and workplace concerns promptly and professionally, escalating when appropriate.
- Coordinate orientation, onboarding, training, and assignment-readiness activities in accordance with client and Adecco requirements.
- Maintain accurate associate records and timely documentation in required systems.
- Support coaching, corrective action, assignment transitions, and offboarding in partnership with onsite leadership and Human Resources.
- Promote associate retention, safety, inclusion, and a positive employee experience.
Recruiting and Fulfillment Support
- Communicate current workforce needs, hiring priorities, and shift requirements to the recruiting team.
- Assist with candidate flow, onsite interviews, hiring events, offers, onboarding, and start coordination as business needs require.
- Provide timely feedback on candidate quality, attendance trends, attrition, and upcoming demand.
- Help maintain an appropriate candidate and associate pipeline without owning the full recruiting strategy or day-to-day sourcing function.
Qualifications
- High school diploma or equivalent required; additional education is a plus.
- Three to five years of relevant experience in staffing, workforce operations, customer service, human resources, manufacturing, distribution, or a related service environment preferred.
- Previous lead or supervisory experience preferred.
- Bilingual English/Spanish preferred.
- Strong customer service, relationship-building, communication, and conflict-resolution skills.
- Excellent organization, prioritization, follow-through, and multitasking abilities in a fast-paced environment.
- Ability to interpret performance data, support KPIs and SLAs, and use sound judgment to resolve issues.
- Working knowledge of Microsoft Office and the ability to learn applicant tracking, timekeeping, and workforce systems.
- Ability to work the 2:00 p.m.–11:00 p.m. shift and weekends as needed.
- Commitment to compliant, fair, and consistent employment practices.
Pay Details: $55,000.00 to $60,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.