Job Description
Job DescriptionDescription:
Organization. Communication. Center Culture.
Mindcolor Autism, named one of Glassdoor’s Top 50 Places to Work in 2025, is seeking an Operations Associate to help keep our ABA centers running smoothly and create a welcoming experience for learners, caregivers, and team members. You’ll be a key member of the center team, partnering closely with the Center Director to manage scheduling, coordinate daily operations, support team communication, and help build a positive center culture. This role is ideal for organized, detail-oriented professionals who enjoy being at the center of the action, solving problems, supporting others, and creating the structure that allows clinical teams to do their best work.
Communication & Team Culture
- Serve as a welcoming and professional first point of contact for clients, caregivers, team members, providers, and vendors
- Respond promptly to center calls, messages, and team communications
- Communicate schedule changes and other important updates clearly and professionally
- Help foster a positive, collaborative, and professional center environment
- Support team engagement activities and initiatives that strengthen center culture
Center Operations & Administration
- Coordinate daily opening and closing tasks and support administrative priorities
- Manage center supplies, inventory, and support the CD with monthly budget monitoring
- Assist with basic technology troubleshooting and coordinate with IT as needed
- Monitor RBT session note completion and follow up as directed
- Audit team member timesheets in Paylocity
- Support new hire onboarding and communication before and throughout the training process
- Meet with the CD weekly to review center needs, priorities, and outstanding tasks
Scheduling & Resource Coordination
- Create and maintain schedules for clients and team members
- Adjust schedules to support learner needs, team member availability, PTO, competencies, and session coverage
- Balance team member scheduling needs with learner and caregiver preferences and availability
- Ensure scheduling practices comply with applicable laws and company policies
- Partner with the CD and BCBAs to support appropriate resource utilization
Safety, Facilities & Compliance
- Support incident reporting and crisis response as needed and within the scope of the role
- Partner with the CD to maintain emergency preparedness and safety procedures
- Coordinate facility maintenance and third-party vendor needs
- Help maintain a clean, organized, safe, and welcoming center environment
Community & Engagement
- Support community outreach, volunteer events, and local marketing initiatives
- Partner with the Marketing team to coordinate content highlighting local center activities
- Support team celebrations, spirit days, outings, and other engagement activities
- Take on additional projects and responsibilities as assigned by leadership
Schedule & Work Environment
- Monday through Friday, 8:00 AM to 4:00 PM, with flexibility based on business needs
- 100% center-based at the designated Mindcolor location
- Occasional availability outside of standard operating hours may be needed based on business needs
Benefits
- Medical, dental, vision, and life insurance
- $300 annual Health & Wellness reimbursement
- 15 PTO days annually, accrued each pay period and increasing with tenure
- Four Health & Wellness Flex Days annually, prorated
- Seven paid company holidays per year
- 401(k) eligibility after 90 days with employer matching
- Paid parental leave of up to four weeks following six months of employment
Requirements:
What We're Looking For
- Bachelor's degree or equivalent relevant experience in ABA, healthcare administration, or a related field
- Experience with EMR, HCM, and/or scheduling systems
- ABA scheduling or RBT experience preferred
- Proficiency with Microsoft Office, Google Workspace, and/or RethinkBH
- Strong organization, attention to detail, and follow-through
- Excellent written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and work collaboratively with clinical and administrative teams