Job Description
Company - Our client is a leading specialty care management organization with more than 30 years of experience improving outcomes for people with complex injuries and diagnoses. The organization is a pioneer in value-based care, combining deep clinical expertise and data-driven solutions to deliver better outcomes across the healthcare and workers’ compensation markets.
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Job Title - IT Application Development Manager
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Location - Remote in the U.S.
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Role Type - Direct Hire
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Must Have Skills:
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- Very strong Salesforce experience, including Salesforce Service Cloud and customer service applications
- Experience supporting and enhancing applications used for customer/client issue management, resolution, and tracking
- Business-first mindset with the ability to deeply understand business processes, translate needs into application functionality, and drive a configuration-first approach
- Strong people leadership and self-directed delivery experience, including building, hiring, mentoring, and developing an application team from the ground up
- Prior experience managing true application development teams while remaining hands-on and close to the work
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Responsibilities and Job Details:
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- Lead a newly formed application development function supporting our client’s go-to-market and client-facing technology environment
- Assume ownership and drive the continued development of a Salesforce-based application used for client issue tracking and resolution
- Mature and expand the client issue management platform for broader use across the organization
- Serve as a working manager who can provide strategic leadership while remaining closely involved in application delivery
- Build out and develop a new team that is expected to include Business Analysts, QA, and configuration/development resources
- Partner closely with business stakeholders to understand processes and translate business requirements into effective application solutions
- Champion a configuration-first development philosophy, utilizing custom development only when necessary
- Manage priorities and deliverables independently, proactively escalating risks and issues when appropriate
- Lead ongoing enhancements and integrations across the Salesforce ecosystem, including opportunities to leverage emerging Salesforce capabilities
- Oversee Microsoft Dynamics support within the team’s broader application portfolio, with Salesforce representing the primary platform
- Foster a culture of accountability, transparency, proactive communication, and strong partnership with business stakeholders
- Travel occasionally as business needs require, generally no more than a few short trips per year
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