Job Description
Job DescriptionAbout the Role
This is a zero-to-one opportunity to build a customer advocacy engine from the ground up at a fast-growing healthcare AI company. You'll own the programs, infrastructure, and relationships that turn customer success into measurable commercial momentum — sitting at the intersection of marketing, sales, and community.
What You'll Do
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Build a Customer Advisory Board (CAB) from scratch — recruit members, design the charter, and run the first engagements.
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Stand up a customer reference program and ship case studies, testimonials, and video content on a predictable cadence.
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Create and manage a customer speaker bureau, placing customers at flagship events, webinars, and press opportunities.
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Embed customer proof points across all GTM motions including the website, sales collateral, ABM campaigns, and executive communications.
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Build reporting frameworks to track advocacy program impact on pipeline, references delivered, stories shipped, and community engagement.
What We're Looking For
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7–10+ years of experience in customer marketing, customer advocacy, or closely related roles.
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Proven track record of building advocacy or reference programs from 0 to 1 — with named programs you can speak to in detail.
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Experience building a CAB from scratch, including documented member recruitment playbooks and charter design.
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B2B enterprise background; experience at well-funded, high-growth startups or companies in vertical SaaS or regulated industries is a strong plus.
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Healthcare or healthtech industry experience, or deep familiarity working with healthcare executives and systems.
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Proficiency with Salesforce, marketing automation platforms, and content management systems; familiarity with AI/ML tools is a bonus.
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Strong storytelling and public speaking skills, with the ability to coach customers for external-facing engagements.
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Demonstrated Director-level leadership including cross-functional collaboration and senior stakeholder management.
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Must be authorized to work in the United States; visa sponsorship is not available.
Compensation & Benefits
Base salary range: $180,000 – $200,000 USD annually. No visa sponsorship is available for this role.
Location
Hybrid role based in San Francisco, CA or New York City. Remote-only candidates will not be considered.