Mental Performance Coach (Community)

Job Description

Job Description

Position Summary

The Mental Performance Coach (MPC) is Butterfly Support Services' case manager role. MPCs identify and screen prospective clients for basic eligibility, then work directly with youth, adults, and families in the community to carry out each client's Treatment Plan. MPCs also build and maintain relationships with referral sources such as school districts, colleges, and human services agencies.

Once a client begins services, the MPC picks them up, conducts home visits, implements the Treatment Plan in public settings, and returns them home. The position involves significant travel and is a strong fit for candidates already involved in the community with youth and families.

Schedule and Work Setting

This is a full-time, second-shift position serving youth and adults. Hours are usually 1:00 p.m. to 9:00 p.m., Monday through Friday, plus daytime Saturdays during the school year, with daytime hours in the summer. School-based MPCs may work primarily during school hours.

MPCs set their own schedules around client availability, which is most often late afternoons, evenings, and weekends. Weekend work is required as needed.

The work is field-based rather than office-based. MPCs drive from home to home and meet clients and families at homes, schools, libraries, and other community facilities. Many clients live in the Cincinnati area.

Work location: Hybrid remote in Cincinnati, OH 45237

Duties and Responsibilities

Client Services

• Carry a caseload and implement each client's Treatment Plan.
• Meet clients and families at their homes, schools, libraries, and other community facilities.
• Act as liaison, client advocate, and coordinator among everyone involved in the client's care.
• Meet with school officials, justice system officials, and health practitioners alongside clients as needed.
• Provide ongoing education to clients and family members through verbal or written consultation and educational materials.
• Work with therapists to develop client retention strategies.

Outreach and Referrals

• Develop and maintain linkages with referral sources, including colleges, school districts, human services agencies, youth organizations, recreation centers, and national, state, and local agencies, to identify potential clients.
• Conduct direct outreach, including public speaking.
• Attend, exhibit, and present at neighborhood and county events, job fairs, resource fairs, and other events as directed by management.
• Meet with prospective clients to gather information supporting eligibility and complete their client files.
• Coordinate and maintain communication with management to support outreach and referrals.

Documentation and Confidentiality

• Complete progress notes within 24 hours of meeting with clients.
• Keep timely, accurate records and complete reports as required.
• Complete all required intake documentation in client files per company requirements.
• Maintain strict confidentiality and keep all Personally Identifiable Information securely stored at all times.

Professional Conduct

• Meet individual weekly goals.
• Participate in staff meetings, training, and supervision sessions as appropriate.
• Demonstrate and abide by the organization's Core Values and operating principles.
• Maintain an environment free of harassment, intimidation, and disrespect so staff and clients feel safe.
• Perform other duties as assigned.

Qualifications and Requirements

Required

• High school diploma or GED
• At least 21 years of age
• Valid driver's license, acceptable driving record, and current car insurance
• Ability to pass a background check

All requirements will be verified.

Preferred

• Experience working with youth and/or adults

Pay and Benefits

Job type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health, dental, and vision insurance
• Paid time off
• Flexible schedule
• Paid training and on-the-job training
• Professional development assistance
• Opportunities for advancement
• Referral program