Job Description
Job Description
Role Title: Technical Support Representative – Rotary-Wing Aviation
Permanent Location: Fort Rucker, Alabama, embedded with a confidential U.S. military flight training program
Reporting To: Site Manager
Initial Hybrid Location (First 6 Months): Southern California
Reporting To: VP, Customer Success
Travel: Permanent Assignment – Up to 25%, as required / First 6 Months – Up to 75%
Compensation: $100,000–$120,000 annually (Dependent on Experience and Qualifications)
Position Summary
A confidential aerospace company is seeking a Technical Support Representative to serve as an on-site technical expert supporting a U.S. military flight training program in Alabama. This position will be embedded directly alongside the program's maintenance personnel to assist with scheduled and unscheduled maintenance of the rotary-wing fleet, providing hands-on troubleshooting, airworthiness guidance, and technical liaison support with internal Engineering and Product Support teams to keep aircraft safe, serviceable, and mission ready.
The ideal candidate is an experienced rotary-wing maintenance professional with strong helicopter maintenance knowledge, FAA Airframe & Powerplant (A&P) credentials, and the ability to diagnose and assist maintenance personnel in resolving complex maintenance issues in a fast-paced flight training environment. This role will not have sign-off authority for the program fleet but will provide functional technical support, maintenance education, train-the-trainer activities, and appropriate assistance as needed.
Essential Job Functions
Maintenance & Technical Support
- Provide hands-on technical support to maintenance personnel for scheduled and unscheduled maintenance of the program fleet.
- Troubleshoot and diagnose airframe, powerplant, and aircraft systems discrepancies to support return-to-service activities.
- Provide airworthiness and maintenance guidance in accordance with applicable OEM technical data, maintenance manuals, and regulations.
- Escalate complex technical issues to the Site Manager, Engineering, and Product Support teams.
Aircraft Availability & Mission Readiness
- Serve as the company's primary on-site technical point of contact for program maintenance.
- Support rapid resolution of Aircraft on Ground (AOG) and unscheduled maintenance events.
- Help ensure aircraft remain serviceable and available to meet flight training schedules.
- Support maintenance readiness reviews and fleet health assessments.
Technical Guidance & Continuous Improvement
- Advise on inspection findings, service bulletins, and mandatory maintenance actions.
- Recommend operational or maintenance changes that improve reliability, cost of operation, and safety.
- Coordinate with fleet sustainment and spare parts personnel regarding parts required to complete maintenance actions.
- Monitor recurring discrepancies and identify opportunities for continuous improvement.
Documentation & Reporting
- Ensure maintenance actions are accurately documented according to company and program requirements.
- Record technical incidents, resolutions, and corrective actions in applicable company systems.
- Prepare technical reports, status updates, and briefings for the Site Manager.
- Support configuration management, airworthiness records, and compliance requirements.
Training & Knowledge Transfer
- Provide technical guidance and on-the-job mentoring to program maintenance personnel.
- Develop and deliver technical instruction, maintenance tips, and reference materials.
- Conduct technical demonstrations and workshops as needed.
- Support train-the-trainer activities and maintenance education initiatives.
Cross-Functional Collaboration
- Coordinate with Engineering, Product Support, Supply Chain, and the Site Manager.
- Participate in technical reviews, root cause analysis, and corrective action planning.
- Support aircraft fielding, induction, and sustainment activities at the assigned program location.
Required Qualifications
- FAA Mechanic Certificate with Airframe & Powerplant (A&P) ratings required.
- 10+ years of aircraft maintenance, technical support, or field service experience.
- Minimum of 5 years of rotary-wing/helicopter maintenance experience strongly preferred.
- Current or previous Inspection Authorization (IA), or foreign equivalent, preferred.
- Bachelor's degree in Engineering, Aviation Maintenance, or a related field is a plus; equivalent experience and Technical College/Associate degrees may be considered.
- Demonstrated ability to troubleshoot airframe, powerplant, and integrated aircraft systems.
- Experience supporting Department of Defense, Federal Government, military aviation, or aerospace customers preferred.
- Strong knowledge of aircraft maintenance procedures, technical documentation, and airworthiness requirements.
- Ability to provide hands-on technical support within hangar and flight line environments.
- Ability to work independently and within cross-functional teams.
- Proficiency with Microsoft Office, Atlassian Jira, and Adobe Acrobat software suites.
- Strong organization and technical risk management capabilities.
- Ability to work on-site in Alabama, including hangar and flight line environments.
- Work hours are assigned based on business needs Monday through Friday; occasional weekend work may be required based on maintenance and operational demand.
- Ability to travel as required.
- U.S. Citizenship required.
- Must possess a current passport.
Preferred Qualifications
- Extensive rotary-wing maintenance experience.
- Previous field service or technical representative experience supporting aircraft fleets.
- Experience working directly with military aviation maintenance teams.
- Experience supporting high-tempo flight training operations.
- Experience with AOG troubleshooting and fleet sustainment.
- Root cause analysis and corrective action experience.
- Experience providing technical training or train-the-trainer instruction.