Automotive Service Advisor - Grimes IA
Job Description
Job Description
Are you looking for a place where your positive attitude and dedication to helping others truly make a difference? Christian Brothers Automotive in Grimes, Iowa, is more than just a repair shop; we're a team committed to serving our community with honesty and integrity, one car at a time. We believe in treating people right, and that starts with creating a welcoming environment for both our guests and our team. As our Service Advisor, you'll be the friendly face and guiding voice for our customers, helping them understand their vehicle's needs and ensuring they receive exceptional care. You'll be the vital link between our clients and our skilled technicians, making sure every visit is a smooth and positive experience. If you have a knack for connecting with people and a passion for quality service, come join a team that values your contribution and helps you grow!
Responsibilities
Greet customers warmly as they arrive and create a welcoming atmosphere.
Listen attentively to customer concerns and translate them into actionable service requests.
Clearly communicate diagnostic findings, recommended services, and associated costs to customers.
Coordinate with the service technicians to ensure timely and accurate completion of repairs.
Manage customer expectations and provide regular updates on vehicle service status.
Handle customer inquiries, concerns, and feedback with professionalism and empathy.
Process service orders and payments accurately.
Build strong relationships with customers, fostering trust and encouraging repeat business.
Requirements
Proven customer service experience, ideally in an automotive or service-oriented role.
Strong communication and interpersonal skills, with the ability to explain technical information clearly.
A genuine passion for cars and helping people solve their automotive problems.
Proficiency with basic computer systems and the ability to learn new software.
A detail-oriented approach to managing customer needs and vehicle service.
A positive attitude and a proactive approach to problem-solving.
A valid Drivers License and the ability to be covered by our insurance provider.
Benefits
Paid Time Off (PTO)###Health Insurance###Vision Insurance###Dental Insurance###Disability Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###