Tow Truck Driver - Service Department Support

Job Description

Job Description

Since 1982, Maplewood Toyota in Maplewood, MN has been a highly trusted Toyota dealership in the Minneapolis and St. Paul, MN area. We believe that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees with a secure future.

Tow Truck Driver – Service Department Support

Location: Maplewood Toyota
Department: Service
Reports To: Service Manager / Fixed Ops Leadership

Position Summary

The Tow Truck Driver is responsible for safely transporting customer and dealership vehicles to and from the service department while delivering a professional, customer-first experience. This role supports service operations by ensuring timely vehicle movement, assisting with light service-related tasks, and maintaining a high standard of care for all vehicles.

This position is not a traditional tow operator role—it is a key part of the service team focused on supporting internal operations and enhancing the customer experience.

Salary: $60,000 - $80,000 yearly

Key Responsibilities

Vehicle Transport

• Safely tow customer vehicles to and from the dealership
• Transport vehicles between dealership buildings as needed
• Perform vehicle pickups and deliveries for service customers
• Ensure proper loading, securing, and unloading procedures at all times

Customer Experience

• Provide a professional, friendly interaction at every customer touch point
• Clearly communicate arrival times and set expectations
• Represent the dealership brand while off-site

Operational Support

• Assist with vehicle staging, parking, and organization across buildings
• Support service advisors and managers with vehicle logistics
• Maintain awareness of daily service flow and prioritize accordingly

Vehicle & Equipment Care

• Perform daily inspections of tow truck and equipment
• Maintain cleanliness and presentation of the tow truck
• Report any maintenance or safety concerns immediately

Schedule Expectations

• Aligned with service department hours:
• Monday–Thursday: 7:00 AM – 10:00 PM
• Friday: 7:00 AM – 6:00 PM
• Saturday: 8:00 AM – 4:00 PM
• Flexible scheduling based on business needs
• No after-hours or recovery/winch calls required

Scope of Work

• Dealership-only support (no third-party dispatch work)
• No accident recovery or “ditch pulls”
• Focus on planned, controlled towing situations where service can properly support the customer

Qualifications

• Valid driver’s license with clean driving record
• DOT certification or ability to obtain if needed
• Previous towing or flatbed experience preferred (but not required)
• Ability to safely operate towing equipment and secure vehicles properly
• Strong attention to detail and safety awareness
• Excellent communication and customer service skills

Preferred (Not Required)

• Basic mechanical knowledge
• Experience in dealership or automotive environment

Physical Requirements

• Ability to lift, push, and pull up to 50 lbs
• Ability to work outdoors in all weather conditions
• Frequent standing, walking, and vehicle entry/exit

What Success Looks Like

• On-time, damage-free vehicle transport
• Positive customer feedback and interactions
• Strong communication with advisors and service team
• Reliable support of daily service flow without disruption

Why This Role Matters

This role directly impacts:

• Service retention
• Customer satisfaction
• Operational efficiency across multiple buildings
• The Tow Truck Driver is a key extension of the service drive and plays a critical role in delivering a seamless customer experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.