Job Description
Mission:
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To ensure the consistent production of high-quality products by establishing and maintaining robust quality systems, driving continuous improvement, and ensuring compliance with regulatory and customer requirements while fostering a culture of accountability and operational excellence.
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Responsibilities:
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Quality Management & Department Leadership
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- Manage the Quality team and lead the company in achieving the defined Quality mission.
- Organize, monitor, and review Quality Department activities and performance, with special focus on customer-related activities.
- Define and manage the company’s Quality Assurance and Improvement Plan according to Process P-10.
- Ensure quality routines are in place for monitoring internal and external quality aspects to achieve targets and KPIs.
- Ensures the quality system is established, implemented, and maintained in accordance with TS 16949 requirements.
- Reports on the performance of the Quality System to upper management for review and as a basis for improvement to the quality system.
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Customer Quality & Escalation
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- Review customer B2B portals to monitor customer satisfaction and quality KPIs.
- Lead customer complaint resolution and define improvement actions as necessary.
- Monitor customer satisfaction status and ensure compliance with customer-specific requirements and KPIs.
- Lead escalation topics with customers as required.
- Lead Red Table meetings to ensure proper management and closure validation of customer claims and complex internal issues.
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Supplier Quality
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- Participate in supplier satisfaction evaluation through monitoring of Supplier Quality Performance (SQP).
- Support supplier quality escalation activities when required.
- Lead escalation topics with suppliers as needed.
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Non-Conformity & Corrective Actions
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- Identify, manage, and resolve internal and external non-conformities related to products and processes, including rejects and rework activities.
- Ensure implementation of corrective and preventive actions according to established procedures.
- Manage non-conforming materials, including blocking, analysis, and final disposition (rework, internal rejection, or elimination).
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Quality Performance & KPI Management
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- Monitor, analyze, and report Quality Department indicators and KPIs.
- Participate in monthly Project Quality Follow-up (PQF) reviews and present quality performance results.
- Support action plans to ensure alignment with quality objectives and strategic goals.
- Participate in Steering Committee reviews to report quality performance and define actions.
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Cost of Quality Management
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- Manage Quality and Non-Quality Costs, ensuring monthly calculation and consolidation in ERP systems.
- Supervise cost evolution reporting and support action plans to improve quality results.
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Training, Communication & Quality Culture
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- Promote quality culture, customer objectives, and customer requirements across departments.
- Promote continuous improvement and customer satisfaction through regular communication.
- Assess staff competencies against job descriptions and training plans.
- Define and formalize training plans to address competency gaps and support multiskilling development.
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Internal Coordination & Reporting
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- Act as the communication channel with related Quality operations (BUs) and corporate departments.
- Ensure the Quality Department structure and routines are defined and executed according to established standards.
- Manage departmental UET indicators, 5S references, and team performance reviews.
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What we are looking for:
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Educational Requirements:
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- College Degree on Mechanical, Industrial or similar subject (minimum four (4) year degree).
- ASQ CMQ/OE or CQE, desired
- Master Degree, optional
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Additional Experience, Skills, Knowledge & Abilities:
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- Spanish language, desired
- Minimum of 10 years’ experience as Quality Engineer, Supplier Quality, Quality Systems or Manufacturing processes focus on Quality Principles
- 5 years’ experience required (Management experience preferred)
- Knowledge in Quality Systems and Internal Auditing.
- At least 5 years in automotive manufacturing environment as Tier 1 or working with one of the OEM
- Core AIAG Quality Training (PPAP, MSA, Control Planning, FMEA, SPC)
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Physical Demands – basic computer work, standing and sitting in office and manufacturing plant environment, may require material lifting and movement manually.
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- Travel – Approximately 10% and is subject to change based upon customer needs
- Domestic Travel within the US: 20%
- International Travel: Up to 10%
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