Computer Deskside IT Support Technician

Job Description

Job description

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Job description

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Job Title: Deskside Technician II

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Location: Savannah GA - Onsite Contract Full Time - Indefinite

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What will you do?

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• Supporting IT equipment in large corporate environment

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• Desktop/laptop tech support (Mac and PC)

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• Windows 10/11 operating systems

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• Support mobile devices, printers, scanners, wireless, VPN, etc.

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• IMAC Support - IT equipment Install/Move/Add/Change

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• Maintain repairs, spare parts, and components

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• Research and troubleshoot problems

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• Maintain system configurations and documentation

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• Track and resolve customer incidents and requests through the client's ticketing tool

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• Troubleshoot and resolve hardware and software issues for Windows devices

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• Backup, restoration, and migration of user data

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• Smart Hands support with networking, server, and telecommunications technologies

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• Printer and peripheral device support

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• Inventory management of IT assets including asset auditing

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• Ability to research and follow appropriate KB articles

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• Ability to work on-call and other after-hours support needs

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• May provide Executive support

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• Various other tasks associated with deskside services

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• May need to be available to provide support at other client locations as needed

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• Other duties as assigned

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Job Requirements:

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Requirements

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• 2+ years corporate deskside support or equivalent experience

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• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience

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• Excellent troubleshooting capability

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• Ability to maintain composure while handle challenging, dynamic, rapid-response user support

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• Experience with Microsoft Office / Office 365 suite

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• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

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• Experience with endpoint protection and encryption (Bitlocker) support

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• Familiarity with using remote desktop support tools

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• High School Diploma or equivalent

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• Maintain valid driver's license

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• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

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• Physical presence at Client location during shift

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• Demonstrate high level of professionalism and strong personal interaction skills

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• Maintain neat and professional work area and appearance in compliance with site policies

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• Ability to pass standard panel drug screening and background check

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• Adhere to assigned shift schedule

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Desired Characteristics

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• A+ Certification

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• Microsoft Certified Professional (MCP)

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• Windows architecture including permissions and file structure

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• Mac/Apple experience, a plus

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• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

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