Job Description
Job Description
Key Responsibilities to Include on Your Resume
• Guest Check-In/Out: Welcomed, registered, and assigned rooms to arriving guests while verifying identification and payment methods.
• Reservation Management: Processed new reservations, modifications, and cancellations using property management systems (PMS) such as Opera, OnQ, or RoomKey.
• Payment & Cash Handling: Collected payments, authorized credit cards, issued receipts, and balanced daily cash drawers with zero discrepancies.
• Customer Service & Problem Resolution: Addressed guest inquiries, provided local attraction or dining recommendations, and resolved service complaints with empathy and speed.
• Interdepartmental Coordination: Communicated daily room-status updates, special requests, and maintenance issues with housekeeping and facility teams.
\nCompany Description
Comfort Inn & Suites
Company Description
Comfort Inn & Suites