Job Description
Description
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The NOC / Service Management Analyst is responsible for monitoring enterprise network and system health, managing incidents, and ensuring timely communication and coordination during outages. This role serves as a critical link between monitoring operations and technical support teams, ensuring service continuity and operational excellence. Key Responsibilities: Monitoring & Alert Response: Monitor network and system health using enterprise monitoring tools. Respond to alerts and collaborate with Level 2/Level 3 support teams for troubleshooting and resolution. Escalate issues appropriately based on severity and impact. Knowledge Management: Maintain and update Knowledge Base (KB) articles with handling instructions for recurring alerts and incidents. Ensure KBs are accurate, accessible, and aligned with current operational procedures. Incident Management: Ensure all incident details are accurately documented in ServiceNow, the system of record. Act as Incident Manager during technical bridge calls for major outages. Coordinate resources and send timely communications during major incidents. Verify startup and shutdown procedures for critical applications. Confirm successful completion of critical job KPIs and batch processes. Vendor & Change Coordination: Communicate vendor-related outages to L2/L3 teams.
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Skills
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communication & people skills, Network operations center, servicenow, ticketing system, Troubleshooting, Running Bridges, Ccna
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Top Skills Details
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communication & people skills,Network operations center,servicenow
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Additional Skills & Qualifications
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Required High school diploma or equivalent (Associate’s or Bachelor’s preferred) 0–2 years of experience in NOC, help desk, IT operations, or technical support Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Familiarity with ITIL fundamentals and incident management Exposure to monitoring tools (Datadog, SolarWinds, Nagios, etc.) Experience with ServiceNow or similar ticketing systems Strong written and verbal communication skills Ability to work rotating shifts, weekends, and holidays Preferred Enterprise or financial services environment experience Datadog dashboards and alert configuration ServiceNow incident, event, and knowledge modules Runbook / SOP documentation experience Basic scripting (PowerShell, Python, or Bash) CompTIA Network+, Security+, or ITIL certification
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Experience Level
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Entry Level
Job Type & Location\n
This is a Contract position based out of Richardson, TX.
Pay and Benefits\n
The pay range for this position is $25.00 - $35.00/hr.
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Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type\n
This is a fully onsite position in Richardson,TX.
Application Deadline\n
This position is anticipated to close on Sep 24, 2026.
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About TEKsystems\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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About TEKsystems and TEKsystems Global Services \n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.