Provision Technician

Job Description

Job DescriptionJob Title: Provision Technician

Full Time - In Office - Annapolis, MD

We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments.
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.

Key Responsibilities

• Provisioning & Onboarding
  • Set up user accounts, licenses, MFA, and security policies.
  • Configure and deploy devices, applications, and cloud services.
  • Maintain accurate documentation and ensure all costs are logged.
• Customer Coordination
  • Serve as the main point of contact during onboarding/provisioning.
  • Provide status updates, timelines, and guidance on best practices.
  • Collaborate with CSRs and scheduling teams to coordinate deployments.
• Device Lifecycle Management
  • Perform device wipes, rebuilds, replacements, and secure destruction.
  • Install OS images, MSP tools, and client‑specific apps.
  • Manage data transfers, asset updates, and QA checks.
• Offboarding
  • Disable accounts, revoke licenses, and remove MFA access.
  • Securely wipe, reassign, or retire devices per client policy.
  • Document changes and maintain compliance.
• License & MFA Management
  • Assign/reassign licenses and monitor usage.
  • Assist users with MFA setup and troubleshooting.
  • Flag risks such as low license counts or expiring payment methods.

Required Skills & Qualifications

• 1–3 years of experience in IT support, MSP operations, or provisioning.
• Familiarity with Microsoft 365 administration (users, groups, licensing, policies).
• Experience with endpoint management tools (Intune, Autopilot, RMM platforms).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
• Ability to follow structured processes with strong attention to detail.
• Excellent documentation and communication skills.

Benefits/Perks

• Competitive compensation
• Fun, supportive workplace culture
• Pay commensurate with experience and qualifications
• Opportunities for career development and advancement
• Engaging, fast‑paced MSP environment

Physical Requirements:

• Regular, reliable attendance
• Ability to lift and carry up to 50 lbs
• Ability to communicate clearly over the phone