Job Description
Job DescriptionTitle : Helpdesk Technician II
Location: Dublin GA
6 Month Contract
Pay Rate $35/hr
Max 32 hours a week- Can be flexible on schedule.
We are seeking a Helpdesk Technician II who is customer-focused, collaborative, and technically strong. This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. The Helpdesk Technician works closely with the Helpdesk in Irvine, CA and the infrastructure team to deliver reliable, timely support.
Essential Job Functions:
- Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues.
- Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately.
- Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes.
- Image, deploy, and maintain workstations through Intune for 300
- Support conference room technology, printers, and manufacturing floor end-user devices.
- Maintain accurate asset records for assigned, returned, and retired equipment.
- Contribute to knowledge base articles and user guides.
- Educate users on cybersecurity practices and report suspected security incidents.
Special Job Requirements:
- 2 years of Level 2 or Level 3 helpdesk or technical support experience
- Experience supporting Windows and Microsoft 365 applications.
- Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
- Strong customer service skills and the ability to explain technical concepts to non-technical users.
- Awareness of phishing, social engineering, and password security practices.
- Ability to lift up to 50 lbs and work onsite
Additional Preferences:
- CompTIA A , Network , or Microsoft 365 certifications.
- ITIL Foundation certification.
- Experience in a manufacturing environment a plus.