Job Description
Job Description
- Welcome guests and provide courteous, professional assistance.
- Complete guest check-ins, check-outs and room assignments.
- Confirm reservations and process changes or cancellations.
- Answer telephone calls, emails and guest questions.
- Process cash and credit-card payments accurately.
- Maintain guest records and protect confidential information.
- Respond to complaints and resolve concerns professionally.
- Coordinate with housekeeping and maintenance regarding room status.