Job Description
Job Description
Job Title : Desktop Support
Location : 2604 Highway 20 North, Jamestown, ND 58401
Duration : 12+ months Contract (with possible extension)
Job Description:
- Experience with deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other.
- Provide support on various laptop, desktop and tablet running Win 7/10 /11
- Refresh IMAC
Break/fix experience is mandatory - Imaging, Refreshes
- Break/fix is a plus
- Experience in performing warehouse duties
- Need expertise in troubleshooting, Incident work
- Understanding the impacts of Active directory and domains.
- Installation, configuration and maintenance of windows, hardware’s and software’s.
- Ticketing Experience (Client uses Service Now Ticketing) – Any ticketing experience, Service Now a plus.)
- IT deskside support technician who is under moderate supervision.
- Conducts service request and incident resolution for moderately complex end user hardware and software.