Job Description
Job DescriptionNOW HIRING: GENERAL MANAGER – 3PL OPERATIONS.
Third-Party Logistics | White Glove Furniture Delivery.We are seeking an experienced and results-driven General Manager to oversee daily operations for a 3PL final-mile delivery operation. The ideal candidate will have strong leadership, financial management, recruiting, routing, and operational skills, with experience managing independent contractors and white-glove delivery teams.Key Responsibilities:Operations, Routing & Contractor Management:
- Oversee daily operations and manage owner-operators performing white-glove furniture deliveries.
- Manage independent contractors, drivers, and helpers while ensuring company expectations and performance standards are met.
- Oversee daily routing for the location, ensuring routes are properly planned, balanced, and optimized.
- Analyze route density, delivery locations, drive times, and stop sequences to maximize route profitability and efficiency.
- Ensure routes are optimized to reduce unnecessary mileage, drive time, and operational expenses while maximizing delivery productivity.
- Monitor route assignments, capacity, and daily operational performance.
- Ensure delivery teams have efficient routes that support on-time performance and customer satisfaction.
- Ensure all operational tasks and responsibilities are completed accurately and on time.
Financial Management & Accountability:
- Manage account billing, contractor settlements, and payment responsibilities.
- Maintain financial accountability for the operation, including monitoring revenue, expenses, and Profit & Loss (P&L).
- Identify opportunities to improve operational efficiency and financial performance.
Recruiting & Staffing:
- Recruit and onboard independent contractors to meet current and projected business needs.
- Maintain sufficient truck capacity to support assigned routes and client demand.
- Manage staffing needs and ensure adequate driver and helper coverage.
Client Relations & Communication:
- Maintain a strong professional relationship with the client.
- Ensure consistent communication regarding daily operations, performance, and operational concerns.
- Address issues promptly and maintain accountability across all levels of the operation.
Administrative & Leadership Responsibilities:
- Manage staff and ensure assigned responsibilities are completed.
- Demonstrate strong multitasking and organizational skills.
- Proficient in Google Sheets and Microsoft Excel.
- Ability to manage multiple phone calls, emails, and operational priorities simultaneously.
Schedule:
- Tuesday – Saturday.
- Mondays as needed based on business demands.
- Flexibility required to support daily operational needs.
Ideal Candidate:
- Previous experience in 3PL, final-mile logistics, furniture delivery, or transportation management preferred.
- Strong leadership and team management skills.
- Financial and P&L management experience.
- Experience managing independent contractors and owner-operators.
- Routing, route optimization, and delivery capacity planning experience.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced, performance-driven environment.
We are looking for a hands-on leader who can manage people, finances, routing, client relationships, and daily operations while driving profitability, efficiency, and business growth.