Job Description
Client Service Representative
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Print & Paper Operations | Avalon | Syracuse, NY
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Full-Time, On-Site | Monday - Friday 8:30 am - 5:00 pm
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Build customer relationships. Bring print projects to life. Be part of a great team.
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Avalon is looking for a Client Service Representative to join our Syracuse Print & Paper Operations team. From printed presentations and bound documents to copying and scanning projects, you’ll help customers get the materials they need, when they need them.
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As one of the welcoming faces of our office, you’ll greet customers, take orders, and work closely with our production team to turn requests into quality finished projects. You’ll also pick up and deliver work to local client offices using a company vehicle, building relationships and learning about upcoming projects along the way.
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If you enjoy helping people, keeping details organized, and seeing a project through from start to finish, this could be a great fit.
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What you’ll do
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- Welcome walk-in customers, answer calls, and help clients with their printing, copying, scanning, binding, and other document service needs.
- Gather project details, including quantities, paper choices, finishing instructions, and deadlines.
- Prepare quotes, enter clear job instructions into our project management system, and price and invoice assigned work.
- Coordinate with production to keep projects moving and customers informed.
- Check completed orders for accuracy, quality, and presentation before pickup or delivery.
- Use a company vehicle to pick up and deliver projects to local client offices.
- Build trust through dependable service, ask about upcoming needs, and connect customers with additional Avalon services.
- Help resolve project concerns with clear communication and timely follow-through.
- Lend a hand with daily office needs, monitor project supplies, and keep the reception area, shared spaces, and company vehicle organized.
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What you’ll bring
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- A friendly, professional approach and a commitment to taking care of customers.
- One to two years of experience in customer service, print or copy services, sales support, or office administration.
- Strong organization, communication, and time management skills.
- Attention to detail and comfort working with numbers, instructions, and deadlines.
- Basic computer skills and familiarity with Microsoft Office. Experience with print equipment, job management software, or NetSuite is a plus.
- A high school diploma or equivalent.
- A valid driver’s license and the ability to safely operate a company vehicle for local pickups and deliveries.
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Physical requirements
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This role involves standing for extended periods, moving project materials, occasionally lifting up to 50 pounds, and driving to client locations. Essential job functions may be performed with or without reasonable accommodation.
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Why join Avalon?
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You’ll join a supportive team that takes pride in its work and helps each other succeed. This role offers a mix of customer interaction, project coordination, and local deliveries, along with the opportunity to learn our print and document services. You’ll see the results of your work every day and become a familiar person our customers count on.
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Bring your customer service skills and attention to detail to Avalon. We’d like to meet you.
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- Avalon is an equal opportunity employer.
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