Job Description
Job Description
Job Title: Senior Desktop Support Specialist
Duration : 3 Years
Location: DFW Airport, Texas, 75261
Job Description
Essential Responsibilities
- Provide onsite technical support for Windows desktops, laptops, MacBooks, iMacs, and iPads, as well as printers, docking stations, monitors, and other peripherals.
- Diagnose and resolve hardware, software, network connectivity, and Microsoft 365 issues.
- Document incidents, service requests, and resolutions within ServiceNow.
- Image, Configure, install, and deploy new computers and tablet devices.
- Perform hardware repairs and component replacements.
- Support Microsoft Intune, SCCM, Active Directory, BitLocker, and Microsoft 365 technologies.
- Maintain accurate asset records and update the CMDB within ServiceNow.
- Process computer lifecycle replacements, equipment moves, and changes.
- Support conference room technology and peripheral devices.
- Assist with enterprise technology deployments and large-scale PC refresh projects.
- Provide support for multifunction printers and airport operational technology as assigned.
- Assist in maintaining inventory levels and organizing the stockroom for laptops, desktops, monitors, and accessories.
- Follow established processes and meet service level agreements (SLAs).
- Participate in after-hours support when required.
Minimum Qualifications
- Associate degree in Information Technology or related field, or equivalent work experience.
- Three or more years of desktop support experience. in an enterprise environment.
- Experience supporting Windows 11, Microsoft Office, Microsoft 365 suite, MacOS and IOS.
- Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware.
- Experience using ticketing systems such as ServiceNow.
- Strong troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to lift and move equipment up to 50 pounds.
- Valid driver's license.
Preferred Qualifications
- CompTIA A+, or Microsoft certification.
- Experience with using the ServiceNow ticketing system.
- Great customer service skills.
- Experience working in an enterprise environment.
Working Conditions
- Frequent driving and walking throughout airport facilities.
- Ability to transport computer equipment and peripherals.
- Work may rarely include evenings and weekends as operational needs require.
- Position requires obtaining and maintaining all required airport security clearances, including a CJIS background investigation if assigned to support law enforcement systems.
Company DescriptionTek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.
At Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.
Whether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.
Company Description
Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.\r\n\r\nAt Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.\r\n\r\nWhether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.