Job Description
Job Description
Assessment Scheduler
Responsibilities
- Schedule off-site face-to-face as well as virtual assessment appointments, coordinating with multiple outside resources.
- Answer phones, monitor email inboxes, order supplies, and copy and distribute correspondences.
- Provide information on meeting transportation, alternative arrangements and/ or refer to the appropriate county-based transportation office.
- Collaborate with field assessors to coordinate appointments for team member calendars.
- Ensure all documentation is thorough, accurate and complete.
- Follow up on consultation, ensuring proper completion within one working day that the consultation occurred.
- Reschedule appointments if consultations did not take place, identifying and addressing the reasons for missed appointments.
- Generate form(s), letter(s). and mail to consulting practitioner to summarize findings, identify alternatives, and include their recommendations.
- Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
- Other duties as assigned.
Required Qualifications
- High school diploma or equivalent.
- 3 years of experience working in a customer service or healthcare environment.
- Ability to multi-task and prioritize with variable and sometimes conflicting deadlines.
Required Skills
- Knowledge of medical terminology.
- Superior attention to detail.
- Ability to maintain professionalism, flexibility, and dependability under pressure.
- Strong communication (written/verbal), interpersonal, and organizational skills.
- Exceptional customer service skills.
- Ability to work independently without direct supervision.
- Bilingual preferred (English and a second language).
Attention Applicants: Please be advised that proper email communication will only be sent from email addresses ending in @astyra.com. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. It is important to communicate within our guidelines and proper channels to expedite possible interview considerations.
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