Partner - Team Member & Labor Relations
Job Description
Position Overview
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The primary responsibility of the Partner – People & Business Success is to assist management and Team Members with issues, questions, communication and/or policies and procedure concerns.
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All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
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Essential Duties & Responsibilities
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- Provides guidance, consultation and clarification of Company policies and procedures.
- Conducts due process meetings, peer reviews, interviews, investigations and mediation to resolve all matters in a timely fashion.
- Participate in the grievance process, including conducting investigations and representing the Company in grievance hearings.
- Assist in the interpretation and administration of the collective bargaining agreement to ensure consistent application and compliance.
- Foster a positive and collaborative relationship with union representatives, team members, and management.
- Support People & Business Success leadership in preparing for contract negotiations and arbitrations.
- Consistently meet deadlines pertaining to completion of investigations, investigatory summaries and the issuance of corrective actions as set by management and/or agreed upon with department leaders.
- Supervises the delivery and measurement of guest service consistent with the Company’s core service standards, brand attributes through the Team Member Survey and feedback sessions.
- Meets with department leaders to provide updates, communication roadblocks and to obtain feedback on departmental goals.
- Documents and maintains notes, reviews and drafts reports and summaries of Team Member issues.
- Prepares unemployment paperwork.
- Prepares or assists in the preparation of EEOC/NERC responses, timelines and confidential investigative files.
- Provides analysis of EEO and Workforce statistical data.
- Reviews corrective counseling notices, memos, and performance improvement plans.
- Participates in department panel interviews, assists with other areas of People Operations and in Team Member events.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
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Company Standards of Conduct
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All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
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Minimum Qualifications
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- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Bachelor’s degree preferred.
- SHRM-CP or PHR certification preferred.
- Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
- 3 years of experience as a Human Resources Generalist or similar role in Employee Relations.
- Bilingual in Spanish preferred.
- Working knowledge of Labor Relations, Employee Relations, Worker’s Compensation, Title 7, EEOC, ADA, FMLA, HIPPA, COBRA, Wage and Hour and Unemployment Law.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
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Physical Requirements
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Must be able to
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- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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