Field Service Engineer II

Job Description

Company Description Clientscale.ai is a technology-focused company dedicated to helping organizations optimize field operations and technical services through data-driven solutions and intelligent tools. The team blends hands-on engineering expertise with innovative analytics to improve reliability, performance, and customer satisfaction. Clientscale.ai values collaboration, safety, and continuous learning, and encourages team members to bring practical insights from the field into product and process improvements. Joining the company offers opportunities to work with modern equipment and systems while contributing directly to operational excellence. Team members are supported with clear processes, training opportunities, and a culture that respects diverse perspectives and backgrounds.

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Role Description The Field Service Engineer II is a full-time, on-site role based in Ellendale, ND, responsible for installing, commissioning, maintaining, and repairing equipment and systems at customer locations. Day-to-day tasks include performing diagnostic tests, troubleshooting mechanical and electrical issues, and completing preventive maintenance to minimize downtime. The role involves documenting service activities, preparing reports, and communicating clearly with customers and internal teams about findings, recommendations, and timelines. The Field Service Engineer II will follow safety standards and company procedures, support system upgrades, and provide basic training to customers on proper equipment use. This role also collaborates with engineering and support teams to escalate complex issues, suggest improvements, and ensure high-quality, consistent service delivery.

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Qualifications

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• Demonstrated technical proficiency in mechanical, electrical, or electronic systems and the ability to read and interpret technical drawings or schematics.

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• Strong troubleshooting and diagnostic skills, with experience using test instruments, tools, and standard maintenance practices.

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• Effective communication and customer service skills, including the ability to explain technical issues in clear, accessible language.

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• Solid organizational skills to manage service tickets, documentation, parts, and scheduling in a structured, timely manner.

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• Ability to work independently on-site, make sound decisions, and adapt to changing priorities and environments.

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• Commitment to safety, adherence to workplace regulations, and careful attention to detail in all field activities.

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• Prior experience in a field service or similar engineering role; experience with industrial or automation equipment is a plus.

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• Associate or bachelor’s degree in engineering, electronics, industrial technology, or a related field, or equivalent practical experience.

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• Valid driver’s license and willingness to travel locally and regionally as needed to support customer sites.

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