Job Description
Job DescriptionDescription:
Join Our Team at DoubleTree by Hilton Augusta!
Are you friendly, professional, and passionate about providing exceptional guest service? DoubleTree by Hilton Augusta is seeking a welcoming and dependable Front Desk Agent to create a positive first impression, assist guests with check-in and check-out, and ensure every guest enjoys a comfortable and memorable stay. If you enjoy working with people and thrive in a fast-paced hospitality environment, we would love to have you join our team!
· Register and assign rooms to guests.
· Issue room key and escort instructions to Guest Service Agent or directly to guest.
· Sort, and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
· Have a full working knowledge and expertise of each shift including night audit.
Requirements:
· Must have prior hotel front desk experience; Hilton experience preferred.
· Open availability is a must.
· Ability to accurately report information.
· Ability to assist with various office tasks as needed.
· Ability to follow all StepStone and hotel policies and procedures.
· Attend required meetings.
·Knowledge of PEP Hilton System is a plus!
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.