Job Description
Job DescriptionSr Desktop Support
Richmond,VA
Onsite
Roles and Responsibilities
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Operating Systems & Software: Advanced knowledge of Microsoft Windows (Windows 11 or higher) and comprehensive proficiency in MS Office, Outlook, and the Microsoft 365 ecosystem.
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Hardware & Infrastructure: Strong working knowledge of PC hardware, laptops, peripherals, drivers, BIOS, and core networking concepts.
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Systems Management & Remote Support: Proficiency in endpoint management and deployment tools (SCCM/SMS), alongside remote support utilities (Remote Desktop, DameWare) for remote workstation troubleshooting.
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Lifecycle Management: Direct experience managing and executing enterprise laptop refresh and hardware deployment cycles.
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Installation & Configuration: Perform seamless software installations, system configurations, and end-to-end hardware/software troubleshooting.
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Diagnostic & Analytical Skills: Demonstrate exceptional troubleshooting and analytical problem-solving abilities to rapidly diagnose and resolve complex technical issues.
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Communication & Customer Service: Excellent customer service, communication, and interpersonal skills to effectively support end-users at all levels.
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Collaboration & Adaptability: Strong team-working abilities paired with a proactive, open mindset toward learning and adopting new enterprise technologies.
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Autonomy: Ability to work effectively and independently in a fast-paced environment.