Job Description
Job Description
Position: IT Service Desk Agent I
Location: Charlotte, NC (28208)
Client: State of North Carolina
Duration: 12+ Months
Job Description:
We are looking for a motivated IT Service Desk Agent I to deliver front-line support for internal customers with IT-related software and hardware issues. The ideal candidate will excel in troubleshooting and resolving technical problems while following incident management policies.
Key Responsibilities:
- Provide telephone and email support for hardware (tablets, desktops, laptops) and software (O365, Windows OS).
- Achieve First Contact Resolution (FCR) for IT issues.
- Manage user identity, username provisioning, system access, and password management using Active Directory.
- Develop and maintain Knowledge Articles for the Knowledge Management Database.
- Adhere to Incident Management, Request Management, and Knowledge Management policies.
To Apply:
Please send your resume to jobs@eliteworkforceinc.com with the subject line "Resume Submission" for immediate consideration.