SDET Software Development Engineer in Test (Cypress | QTest | Postman | Cyara)

Job Description

Job DescriptionRole SummaryLooking for a mid-level SDET with strong automation experience in Cypress, Postman, QTest, and Cyara to support large-scale digital and contact center modernization initiatives. This role focuses on building automation frameworks, validating APIs and integrations, testing IVR/contact flows, and ensuring end-to-end quality across voice, UI, and backend systems.Key ResponsibilitiesAutomation Engineering (Cypress)Develop and maintain Cypress frameworks for UI/functional/regression testing.Build reusable scripts and integrate automation into CI/CD pipelines.Drive automation coverage across portals, workflows, and agent tools.API Testing (Postman)Validate REST APIs, backend services, CRM integrations, and Connect APIs.Build automated Postman collections for regression, contract, and negative testing.Debug API/Lambda/CloudWatch logs for backend integration issues.IVR & Telephony Testing (Cyara)Design and execute Cyara tests for IVR logic, routing, ANI flows, Lex/Lambda integrations.Perform automated dial tests, latency checks, and Connect cutover readiness.Validate end-to-end orchestration across Connect, CRM, Lambda, and data layers.Test Management (QTest)Create and manage test cases with full traceability to requirements.Execute tests, track defects, and publish daily QA metrics.Quality Engineering & Release ReadinessPerform functional, regression, UAT, and production validation.Optimize automation performance and ensure reliability across omnichannel workflows.Collaborate with developers, architects, and AWS Connect teams.