Job Description
Job Description
Concierge / Front Desk Receptionist
The Elite ALF Cape Coral
Position: Full-Time
Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
Position Summary
The Concierge/Front Desk Receptionist is the first point of contact for residents, families, visitors, and staff. This position is responsible for providing exceptional customer service, maintaining a professional front desk, and supporting the daily administrative operations of our assisted living community.
Essential Responsibilities
- Welcome residents, families, visitors, and vendors with professionalism and courtesy.
- Answer and direct incoming telephone calls and take accurate messages.
- Maintain a clean, organized, and welcoming reception area.
- Monitor visitor sign-in and follow community security procedures.
- Assist residents and families with questions and direct them to appropriate staff.
- Receive and distribute mail and deliveries.
- Perform general administrative duties, including filing, copying, scanning, and data entry.
- Maintain confidentiality of resident and employee information.
- Communicate effectively with all departments to ensure timely follow-up on resident and operational needs.
- Assist with special projects and other duties as assigned.
Qualifications
- High school diploma or GED required.
- Reception, customer service, or administrative experience preferred; senior living or healthcare experience is a plus.
- Strong communication, organizational, and multitasking skills.
- Proficient in Microsoft Office and general computer applications.
- Professional, dependable, and customer-focused with a positive attitude.
Physical Requirements
- Ability to sit, stand, and walk throughout the workday.
- Ability to lift up to 25 pounds occasionally.
Benefits
Eligible full-time employees may receive Paid Time Off, health benefits, retirement plan options, paid training, and other company-sponsored benefits.
The Elite ALF Cape Coral is an Equal Opportunity Employer.