Manager, Financial Systems Support
Job Description
🚨 WE’RE HIRING: Manager, Financial Systems Support – Oracle EBS R12.2 🚨
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📍 Location: Hybrid – Miami, FL (4 days onsite preferred) | Remote candidates considered
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✈️ Relocation Assistance: Available
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🛂 Visa Sponsorship: Available
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We are seeking an experienced Manager, Financial Systems Support with strong techno-functional expertise in Oracle EBS R12.2 Financials to lead application support, manage system enhancements, and ensure the reliability of global financial systems.
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This is an excellent opportunity for a hands-on technical leader who understands both the functional and technical sides of Oracle Financials and thrives in a fast-paced, global environment.
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🔹 What You’ll Do
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- Lead day-to-day production support for Oracle EBS R12.2 and related financial systems.
- Manage incidents, service requests, and change requests, ensuring timely resolution and compliance with SLAs.
- Perform root cause analysis and implement proactive solutions to reduce recurring issues.
- Review technical solutions, code changes, impact analyses, and implementation/backout plans.
- Coordinate change approvals through the Change Review Board and oversee production deployments.
- Manage third-party support providers and collaborate with internal teams and global business stakeholders.
- Prioritize incidents and enhancements across multiple business units and brands.
- Oversee Oracle service requests and escalate critical issues when necessary.
- Support new functionality, system enhancements, and smooth transitions from project implementation to production support.
- Lead and develop a small support team while maintaining high standards for solution quality and system performance.
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🔹 What We’re Looking For
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- Bachelor’s degree in Computer Applications, Information Systems, or a related discipline.
- 7–10 years of Oracle EBS R12.2 Financials experience across technical and functional areas.
- Strong techno-functional experience with Oracle General Ledger (GL) and Accounts Payable (AP) — required.
- Experience with Purchasing (PO) preferred; exposure to AR, Fixed Assets (FA), and Cash Management (CE) is beneficial.
- Experience supporting global environments with multiple currencies and complex financial operations.
- Hands-on code review experience and the ability to assess technical solutions for quality and business impact.
- Strong incident, problem, and change management experience.
- Excellent communication and presentation skills, with the ability to work effectively across global teams.
- Previous people management or application support team leadership experience preferred. Strong technical leads with the right background will also be considered.
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🔹 Additional Details
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- Approximately 60% operational support and 30–40% projects and enhancements.
- Direct oversight of 1–2 employees and third-party support contractors.
- Future opportunities may include Oracle EBS upgrades, treasury systems, and supplier management platforms.
- Minimal travel, with occasional onsite visits for remote candidates.
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📩 Interested or know someone who would be a great fit?
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Let’s connect! Send me a direct message or share your resume to discuss this opportunity.
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