Job Description
Position: Assistant Manager
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Base Pay: $42,000 – $50,000 / year (based on experience)
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Total Compensation: Up to $55,000 + quarterly growth incentives
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- Travel Perks: Reduced-rate travel, complimentary or low-cost FAM (Familiarization) trips, and cruise line travel rates after initial onboarding milestones.
- Paid Time Off (PTO): Standard 10–15 days of PTO + major holidays to allow you time to travel and utilize industry perks.
- Flexible / Hybrid Scheduling: Hybrid flexibility for administrative work on days when retail storefront coverage isn't required.
- Professional Development: Paid franchise conferences, and other career growth pathways.
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Position Highlights:
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* Hours: 35 to 40 hours weekly (Full-Time)
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* Compensation: Salary range depends on experience
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* Growth & Perks: Excellent growth potential as our Summerlin and Henderson locations expand, plus bonus opportunities, schedule flexibility and exciting travel opportunities!
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Who We Are:
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Looking up Expedia Group will tell you about a massive global travel giant that owns corporate brands like Expedia.com, Vrbo, Orbitz, and Hotels.com.
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However, Expedia Cruises operates on a much more personal level. We are a full-service retail franchise network of brick-and-mortar travel agencies and independent Vacation Consultants specializing in air, land and sea vacations.
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If you join our team, you won't be working in a giant corporate structure. You’ll be in both our local retail centers, working closely with the franchise owners and our Vacation Consultants. We are a growing team where your individual contributions matter, and you’ll be truly valued for who you are.
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Responsibilities:
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The Assistant Manager plays a vital role in scaling our multi-location agency by optimizing workflows, protecting revenue, and partnering with leadership to drive business expansion.
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This position bridges day-to-day operational execution with strategic growth across our two Expedia Cruises locations in Henderson and Las Vegas, Nevada.
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The ideal candidate has strong leadership and sales skills, a strong work ethic, is adaptable, has a problem-solving mindset, and is highly organized.
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Systems & Process Ownership: Own the operational backbone - managing CRMs, tracking metrics including departures and commissions, and streamlining multi-location workflows.
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Leadership Support: Act as a strategic right-hand to leadership, clearing operational roadblocks and scaling administrative systems. Drive efficiency and center sales, and support expansion as the agency scales.
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Key Responsibilities Administrative & Center Operations:
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* Maintain daily office organization, systems, and administrative tracking logs.
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* Assist with managing schedules, appointments, and general correspondence for agency leadership.
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* Prepare and organize documents, forms, and digital files supporting daily business needs.
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* Client Database & CRM Management. Agent Onboarding & Training Support:
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* Help organize training schedules, reference materials, and onboarding paperwork for new independent travel consultants or team members. Sales and Consultant Business Support:
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* Actively drive center sales while providing comprehensive support to consultants with their sales strategies, customer travel orders, and commission tracking.
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Personal Booking Commission: If you directly handle personal travel bookings, we offer a bonus compensation.
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Qualifications:
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* Sales and Team leadership skills a must.
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* Advanced proficiency and hands-on experience with Microsoft Office, Google Workspace, CRM and Social Media platforms, and general office technology.
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* Exceptional organizational skills with a keen eye for detail and the ability to juggle multiple tasks.
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* Resourceful troubleshooter with a proactive approach to identifying operational bottlenecks and implementing effective solutions
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* Excellent written and verbal communication skills for professional interactions with clients,
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suppliers, and team members.
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* Self-motivated, dependable, and capable of working both independently and collaboratively in a small-business setting.
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* Must be willing to travel between both locations (Henderson and Summerlin) as needed.
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* Background or strong interest in the travel, hospitality, or tourism industry is a plus.