Job Description
Job Description
IT SUPPORT SPECIALIST
Onsite-FRANKLIN, IN
- IT Support
- Desktop
- Windows
- Troubleshoot
- Hardware
- Software
- Active Directory
DESCRIPTION
We are hiring an IT SITE SUPPORT SPECIALIST for a long-term contractor role. The IT SITE SUPPORT SPECIALIST is responsible for support across five different locations. The main goal of this position is to troubleshoot needs and participate in project work. There is both a Service Desk and Remote Operations team that will handle frontline tickets. Regardless, customer service is extremely important, so applicants must have patience and be respectful to end-users at all times.
DUTIES
- Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE
- Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems)
- Ability to support (L1 and L2) for standard workstation deployment and support
- Ability to support (L3) for Server and Virtualization environment
- Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction
- Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
- Responsible for the quality of the IT services delivery at the sites
- Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
- Coverage of critical issues at the sites
- Security (alignment with IT policies)
- Documenting (knowledge base, procedures, help guides, etc.)
- Asset Management
- Technical Support
- Installing / repairing hardware
- Application/software troubleshooting
- Printer and multi-function device management
- Data backup and restore
- Infrastructure Testing
- Network/Servers Support
- Support for setup and configuration of LAN switches and Access Points (wired and wireless)
- Management of the network documentation
- Management of the monitoring tools used to monitor the network equipment and servers
- Maintaining and administering server related activities such as patching, updates etc.
QUALIFICATIONS
- 2 or 4 year computer science or equivalent IT experience/studies
- Any Windows/Cisco certifications are a plus
- ITIL Foundations desirable
- Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
ENVIRONMENT
- Onsite each working day
- Travel
- Mileage reimbursement and lodging paid for
- 3201 Bearing Drive, Franklin, Indiana, 46131 (Home Base)
- 750 Earlywood Dr, Franklin, IN 46131
- 800 Commerce Parkway West Dr, Greenwood, IN 46143
- 4100 W Profile Pkwy, Bloomington, IN 47404
- 1350 N Fruitridge Ave, Terre Haute, IN 47804
START DATE & INTERVIEWS
- Start Date October 12, 2026
- Interviews September 14-25
Job Type & Location
This is a Contract position based out of Franklin, IN.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,IN.
Application Deadline
This position is anticipated to close on Sep 10, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.