Job Description
Job DescriptionThe Bell Tower Hotel is seeking a full time front desk clerk. The shifts are 7am-3pm and 3pm-11pm, every day. Availability on weekends and holidays is a must.
Job requirements and responsibilities include:
* Checking guests in and out
* Basic mathematical skills and use of calculator to make calculations without error
* Ability to stand and move around continuously
* Making reservations, data entry and attention to detail
* Ability to use phone, computer copy/fax and computer systems and programs
* Ability to remain calm in high volume, high stress situations and respond with patience, tact, diplomacy and kindness to defuse anger and resolve conflicts.
* Must maintain a neat, clean and well-groomed appearance.
* Exceptional customer service with friendly, sincere and positive attitude and a SMILE!
High School diploma is preferred.
Prior hotel front desk experience is preferred.
Applicants with additional language skills preferred.
Knowledge of the Ann Arbor and surrounding area is a plus.
Job Type: Full-time