L1 - Field Technician - Data Center Services

Published: 6/14/2022

Technology

CORE RESPONSIBILITIES

Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived
Copper and fiber cable patching (LC, SC, MPO/MTP connectors)
Hardware component swap-outs: drives (HDD/SSD), power supplies (PSUs), DIMMs, fans
Rack and stack of servers, switches, and PDUs per rack elevation diagrams
Basic troubleshooting using runbook decision trees
Power whip installation and verification
Console cable connections and serial port access for remote teams
Physical port identification and tone/trace for copper circuits
Inventory management and equipment staging
Photo documentation of pre/post work state

SKILLS AND ABILITIES

Basic understanding of server hardware, storage systems, and networking equipment.
Knowledge of structured copper and fiber optic cabling installation and management.
Familiarity with rack-and-stack procedures for servers, switches, routers, and storage devices.
Basic knowledge of TCP/IP networking concepts, including IP addressing and connectivity troubleshooting.
Ability to perform hardware installations, upgrades, replacements, and decommissioning.
Understanding data center infrastructure, including racks, PDUs, UPS systems, and cooling systems.
Familiarity with operating systems such as Microsoft Windows and basic Linux environments.
Ability to use ticketing systems and asset management tools.
Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams

PREFERED QUALIFICATIONS

REQUIRED QUALIFICATIONS