Administrative Operations Coordinator
Job Description
Administrative Operations Coordinator
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Turf Doc Landscaping
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Full-Time | In-Person
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Salary: $45,000–$50,000 per year
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About Turf Doc
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Turf Doc Landscaping is a growing landscaping and property services company serving residential and commercial customers throughout the Baltimore region.
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As we continue to grow, we’re building the systems and leadership team needed to support a larger organization. We’re looking for an organized, proactive professional who can take ownership of our administrative operations and customer experience.
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The Position
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The Administrative Operations Coordinator serves as a key connection between our customers, sales team, operations team, field crews, and accounting.
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This is more than a receptionist or basic administrative assistant position.
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You’ll be responsible for helping ensure customers are communicated with, jobs are properly documented, invoices are sent, payments are followed up on, and important information doesn’t fall through the cracks.
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For the right person, this position has a clear path toward becoming our Client Services Manager and eventually Administrative Operations Manager.
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Key Responsibilities
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• Manage day-to-day customer communication by phone, email, and text
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• Coordinate communication between customers, sales, operations, and field teams
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• Prepare and send customer invoices accurately and on time
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• Monitor accounts receivable and follow up on outstanding balances
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• Collect and track project deposits and scheduled payments
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• Maintain accurate customer, property, billing, and contract information
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• Assist with scheduling and job coordination
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• Track customer concerns through resolution
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• Maintain commercial client and property-management contact information
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• Assist with contract renewals and recurring service agreements
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• Support estimators with proposals, documentation, and customer follow-up
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• Maintain organized digital records and company documentation
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• Help develop and improve administrative systems and processes
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• Prepare reports and information for management
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• Help ensure work moves smoothly from sale → scheduling → production → invoicing → collection
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Who We’re Looking For
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We’re looking for someone who is:
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• Highly organized and detail-oriented
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• Professional and confident communicating with customers
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• Comfortable discussing invoices and outstanding balances
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• Able to manage multiple priorities simultaneously
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• Proactive and able to solve problems independently
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• Accountable and comfortable following up until something is completed
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• Comfortable working in a fast-moving small-business environment
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• Interested in improving systems and processes
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• Able to communicate effectively with office staff, managers, and field employees
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• Interested in growing into a leadership position
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Preferred Experience
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Experience in one or more of the following is preferred:
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• Administrative operations
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• Customer service or account management
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• Invoicing and accounts receivable
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• Landscaping, construction, home services, or property management
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• Scheduling or dispatching field teams
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• CRM or field-service management software
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• Microsoft Office or Google Workspace
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• QuickBooks or similar accounting software
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What Success Looks Like
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Success in this position means:
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• Customers receive timely communication
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• Invoices are accurate and sent consistently
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• Outstanding receivables are actively followed up
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• Project deposits are collected before work begins
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• Customer concerns are documented and resolved
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• Commercial account information remains current
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• Sales, operations, accounting, and customers stay aligned
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• Management spends less time chasing administrative issues
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Compensation & Growth
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Salary: $45,000–$50,000 per year, depending on experience and qualifications.
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This position is designed to grow with the company.
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Growth Path:
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Administrative Operations Coordinator
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→ Client Services Manager
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→ Administrative Operations Manager
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As responsibilities increase and the position develops into a true management role, compensation will be reviewed accordingly.
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Apply
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Apply through LinkedIn with your resume and a brief introduction explaining why you would be a strong fit for Turf Doc Landscaping & Services.
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We’re especially interested in candidates who enjoy creating organization, taking ownership, working with customers, and helping build systems inside a growing company.