Field Service Technician

Job Description

Job Description

Position: Field Services Technician

Department: Assembly

Direct Report To: Assembly Manager

PowerBuilt is a leading provider of turn-key material handling solutions, specializing in lift assist, conveyor systems, controls, automation, and pre-engineered equipment. Our clients include some of the largest automotive, appliance, aerospace, and heavy truck manufacturers across North America. As we continue to expand, we are seeking talented individuals to join our team and contribute to our ongoing growth and innovation.

Position Summary

The Field Service Technician – Level 2–3 is responsible for installing, commissioning, troubleshooting, and supporting custom automation and material handling systems at customer facilities. This role requires strong technical skills, effective project coordination, leadership, and a commitment to safety and customer satisfaction. Technicians are expected to work independently, coordinate onsite resources, resolve equipment issues, and represent PowerBuilt professionally while ensuring projects meet quality and performance expectations.

Essential Duties and Responsibilities

• Install, align, commission, and troubleshoot custom automation equipment, structures, and conveyor systems in accordance with project specifications.

• Operate applicable PLC tools, HMI screens, AMR interfaces, and robot teaching software.

• Perform applicable wiring, conduit, cable tray, and equipment mounting installations.

• Provide daily project updates, maintain onsite punch lists, complete required documentation, and submit redline drawings for field changes.

• Identify scope changes and coordinate tools, equipment, rental returns, and manpower requirements.

• Manage onsite PowerBuilt personnel and subcontracted crews according to project needs, ensuring compliance with customer safety requirements.

• Mentor junior technicians, provide constructive feedback, and promote teamwork, accountability, and continuous improvement.

• Communicate effectively with customers, provide equipment operation and maintenance training, and maintain strong customer relationships.

• Identify opportunities to strengthen customer partnerships and support future business.

• Maintain a clean work area and uphold PowerBuilt’s standards for professionalism, integrity, quality, and safety.

• Travel up to 65%, including weekends, as required by project assignments.

• Experience and Qualifications

  • Meet all requirements for the applicable technician level.

  • Demonstrate proficiency in equipment installation, startup, troubleshooting, and project documentation.

  • Possess strong communication, problem-solving, organizational, and customer service skills.

  • Demonstrate leadership and resource coordination appropriate to the assigned level.

  • At Level 3, demonstrate the ability to lead larger installations, manage increased onsite resources, operate advanced equipment interfaces, develop customer relationships, and support employee development and process improvement.
    
    
    
    

PowerBuilt Material Handling Solutions, LLC is an equal opportunity employer